Imperfectly Case Study
Organizations often prepare for operational crises but not emotional crises. A robust EAP enabled rapid psychological support, accelerated recovery, and strengthened workforce resilience. Read More...
Challenge
A workplace accident created significant emotional distress among employees:
- Increased anxiety and fear among workers
- Reduced productivity
- Higher safety incident reporting
- Supervisors unprepared to support affected teams
- Morale and trust significantly impacted
Intervention
The company activated its Mental Health EAP and Crisis Response Program:
- Immediate psychological first aid
- Trauma counseling for affected employees
- Family support services
- Supervisor guidance and coaching
- Group resilience sessions
- Ongoing wellbeing monitoring through digital assessments
Results (6 Months)
✅ 85% employee participation among impacted teams
✅ Significant reduction in trauma-related symptoms
✅ Productivity restored to pre-incident levels within 4 months
✅ Improved safety culture and reporting confidence
✅ Employee trust in leadership increased by 30%
Many employees were struggling silently. Early access to confidential support prevented mental health concerns from escalating into performance issues, resignations, and long-term disability claims. Read More....
Challenge
Following rapid growth and extended remote working, the organization experienced:
- Rising employee burnout
- Increased anxiety and stress-related complaints
- 22% annual attrition rate
- Declining employee engagement scores
- Higher absenteeism and presenteeism
Intervention
The company implemented a comprehensive Mental Health EAP including:
- 24×7 confidential counseling support
- Video therapy sessions
- Stress and resilience workshops
- Manager mental health training
- Burnout risk assessments
- Monthly wellbeing campaigns
Results (12 Months)
✅ 38% reduction in stress-related employee complaints
✅ 27% reduction in absenteeism
✅ Attrition reduced from 22% to 15%
✅ Employee engagement score improved by 18%
✅ ROI estimated at 4.2x through productivity gains and reduced turnover costs
Imperfectly EAP Packages
| Service | Starter | Essential | Growth | Professional | Premium | Enterprise | Strategic | Transformational |
|---|---|---|---|---|---|---|---|---|
| Employee Mental Health Helpline | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Digital Mental Health Platform | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Mental Health Assessments | Basic | Basic | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Self-help Content Library | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Counselling Sessions | Pay-per-use | 2/year | 2/year | Unlimited Access | 4/year | 6/year | 8/year | Custom |
| Video Counselling | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Family Member Access | - | - | Optional | ✓ | ✓ | ✓ | ✓ | ✓ |
| Psychiatrist Referral | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Crisis Intervention | - | - | - | Optional | ✓ | ✓ | ✓ | ✓ |
| Manager Support Line | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Monthly Webinars | - | Quarterly | Monthly | Monthly | Monthly | Monthly | Monthly | Customized |
| Leadership Coaching | - | - | - | - | Optional | ✓ | ✓ | ✓ |
| Wellness Dashboard | - | - | Basic | Basic | Advanced | Advanced | Enterprise | Enterprise+ |
| Utilization Reporting | - | Quarterly | Quarterly | Monthly | Monthly | Monthly | Monthly | Real-time |
| Burnout Program | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Emotional Intelligence Program | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| DEI Mental Health Programs | - | - | - | - | Optional | ✓ | ✓ | ✓ |
| Executive Counselling | - | - | - | - | Optional | ✓ | ✓ | ✓ |
| Dedicated Success Manager | - | - | - | - | - | ✓ | ✓ | ✓ |
| Onsite Counsellor | - | - | - | - | Optional | Optional | ✓ | ✓ |
| Connect Us | Connect Us | Connect Us |